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“We have had great success with the Avery consultants that have been recommended to our group.” Dwight Ward, Xerox |
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Avery Partners Help Desk Support |
Avery Partners provides extensive reporting capabilities
Help Desk Client Reporting
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- Agent Performance Summary - Agent Traffic by Hour - Agent Call Summary - Agent Login/Rest Timeline - Group Call Summary - Group Call Summary by Hour - Group Call Summary by Day - Group Call Traffic - Group Call Traffic by Day - Group Call Traffic by Hour - Calls Overflowed into Queue |
- Abandoned Calls - Abandoned Calls by Hour - Abandoned Calls by Day - Group Service Level - Group Service Level by Hour - Group Service Level by Day - Call Detail by Queue - Individual Call Detail - Calls Dialed out of Queue - Calls Overflowed out of Queue |
